(052) 370 2708

Refund & Cancellation Policy

Last Updated: 09 June 2026

This Refund & Cancellation Policy applies to all services provided by PrimeFix Technical Services LLC, Dubai, United Arab Emirates.

1. Service Nature

All services provided by PrimeFix Technical Services LLC are labor-based technical services (inspection, diagnosis, repair, maintenance, and installation). As these services involve technician time, inspection, and labor, our refund policy is structured accordingly.

2. Cancellation Policy

Customers may cancel or reschedule an appointment by contacting us before the scheduled service time.

  • If cancellation is made before technician dispatch, no cancellation fee will be charged.
  • If the technician has already been dispatched or arrived at the location, a service call-out charge may apply.
  • Repeated cancellations may result in restricted future bookings.

3. Inspection & Diagnostic Charges

If a technician has already inspected the appliance, any diagnostic or inspection fee charged is non-refundable, as it covers technician time, travel, and evaluation services.

4. Refund Policy

Refunds are only applicable in limited situations such as:

  • Duplicate payment made by the customer
  • Service not delivered due to company-side cancellation
  • Billing error verified by our management

Refunds will not be issued for:

  • Completed repair or maintenance services
  • Change of mind after service completion
  • Customer refusal after inspection or diagnosis
  • Issues caused by misuse, power fluctuation, or external damage
  • Delays due to parts availability or external factors

5. Spare Parts

  • Once spare parts are purchased or installed, they are generally non-refundable.
  • Replacement or adjustment may be offered only if the part is defective and covered under warranty terms.
  • Warranty applies only as mentioned on the invoice.

6. Service Warranty

Warranty (if provided) covers only the specific repair work or part mentioned on the invoice and does not include:

  • New unrelated faults
  • Electrical or external damage
  • Misuse or improper handling by customer
  • Third-party interference or repair attempts

7. Refund Processing Time

If a refund is approved, it will be processed within 7–14 working days, depending on the original payment method and bank processing times.

8. Customer Responsibility

Customers are responsible for ensuring:

  • Correct service booking details
  • Availability at the time of appointment
  • Accurate problem description before technician visit

Incorrect information may affect eligibility for refunds or cancellations.

9. Contact for Refund Requests

For cancellations or refund-related inquiries, contact us:

PrimeFix Technical Services LLC
Jumeirah 1, Dubai, United Arab Emirates
Phone: +971 52 370 2708